Billing and Collections

About the Department


It is the desire of the City of San Luis Utilities Department staff to provide exceptional and professional quality customer service to all city residents and visitors.

Responsibilities


The department makes every effort to provide and maintain professional practices, accounting standards, and accurate data entry for all city customers. The department endeavors to provide efficient office support to city departments and divisions acting as a centralized customer service center for most inquiries regarding the city services as water, wastewater, and solid waste. In addition to these services, our office also is the one-stop customer payment center for paying a utility bill as well as other city services, such a building permit, business license, encroachment permits, zoning fees, public record copies, fingerprint, impounds, park and recreational fees.

Our Motto


Is to know the issue and provide specific information to educate;
Know the solution or find a solution;
Be honest, listen, and be committed to report back to our customers.

Compare Our Services and Rates to Other Arizona Cities


The Water Infrastructure Finance Authority of Arizona (WIFA)http://www.azwifa.gov/ and the Environmental Finance Center (EFC)http://www.efc.umd.edu/ have the 2017 Water and Wastewater Rates Survey results available online. The report analyzes residential drinking water and wastewater data and supports utility financial management and pricing efforts by providing a detailed survey of current statewide pricing and financial trends. You may also go to the Arizona Water and Wastewater Rates Dashboard and use the EFC's free interactive rates and financial benchmarking dashboard to compare residential water and wastewater rates.

Customer Billing Services


The office staff is committed to work as a team to best serve the community and others seeking utility services. The following are a list of customer billing services offered:
  • Garbage
  • Sewer
  • Special services
  • Water

Customer Services


The Utilities Department is able to help set-up new utility accounts.

Water Conversion Contracts


The Water Conversion Contracts are a means to allow landowners to voluntarily and irrevocably convert their water from irrigation use to domestic use. Those landowners choosing to convert are relieved of future annual charges from the Yuma County Water Users Association. Conversions benefit the San Luis area by increasing the amount of water available for domestic use. If you have property in the areas of Los Portales Phase 4, 2 & 3, Los Jardines 1-4, Rio Sereno, San Luis Plaza, Rancho San Luis Mobile Home 1-3, or Rancho Los Oros you can choose to convert your water rights.